invox2

Brightview

This page may soon have abbreviated notes from the 2001/2002 RNS announcements and other info.

Enquiries.

Contacts

Stephen Hargrave, Chairman, Invox plc

Tel:0207 242 0735

London

Jerry Reidy, Finance Director, Invox plc

Tel:0121 214 9900

Mark Percy, Seymour Pierce Limited

Tel:0207 648 8700

Detailed price quote

Delayed by 20 mins

Price with graph

Price delayed

Next important date.

3rd qtr results 29-Jan-03

INVOX was a shell company from "Print Potato.com" which I bought into on requote at 1p.

The share price range has been between 1p and 3.5p in 2001/2003 (recent 1.5p)

Tipsheet

The company was tipped earlier in 2002, but has fallen through the "stop loss" limits they set. This was perhaps as a reflection of market conditions in general rather than any change in prospects.

Carphone Warehouse and Talk Talk

A "Free broadband" competitor messes up customer relations.

3 October 2006

In April 2006, the company offered 'free broadband forever' to anyone signing up to its international calls package. Since then, hundreds of viewers have sent letters and emails to the programme every month. Many signed up to the offer, but never received the free broadband.

Leigh Skuse, from Pontypool, signed up in May. Since then, she managed to get online for just three weeks. She continued to pay her monthly bills, and Talk Talk also charged Skuse for calls she made to the company's technical support line trying to resolve the situation.

Vie Marshall, from London, also signed up in May 2006. Talk Talk never connected her to the internet, and on three occasions, it lost her details. Even more frustrating were the calls Marshall had to make to the company's call centres. On one occasion, she spent 56 minutes 40 seconds on the line.

Donald Beal, from London, was so unimpressed with the company's customer service, he cancelled his contract after seven weeks. Talk Talk acknowledged his cancellation, but continued to bill Beal for a further two months. The company ignored his letters, emails and phone calls, referring his account to debt collectors.

Nicky went to meet Charles Dunstone at his headquarters to find out why Talk Talk's 'broadband revolution' was floundering. In reception, by chance, he met two more angry customers. They'd travelled to the company to complain in person about the service they'd received.

Dunstone said he was disappointed so many people had complained to Watchdog. He said: "Talk Talk is connecting hundreds of thousands of people to free broadband every week." He added that half a million have already signed up and the offer has been so successful, the company has been overwhelmed.

He explained that he has hired many more staff and that by Christmas, anyone calling a Talk Talk call centre will speak to a human, not an automated voice. Dunstone added that he has introduced a process for handling cancellations and outstanding accounts, saying: "I got it wrong. I didn't realise that free broadband was going to have the effect on people it has."

Carphone Warehouse, which owns Talk Talk, has apologised to all the cases featured, and has offered refunds to some of them.

Page created 9th January 2003 Edited Jan 4th. 2007

INVOX was a shell company from "Print Potato.com" which I bought into on requote at 1p.
The share price range has been between 1p and 3.5p in 2001/2003 (recent 1.5p)
Tipsheet	The company was tipped earlier in 2002, but has fallen through the "stop loss" limits they set. This was perhaps as a reflection of market conditions in general rather than any change in prospects.
Carphone Warehouse and Talk Talk A "Free broadband" competitor messes up customer relations.	3 October 2006 In April 2006, the company offered 'free broadband forever' to anyone signing up to its international calls package. Since then, hundreds of viewers have sent letters and emails to the programme every month. Many signed up to the offer, but never received the free broadband. Leigh Skuse, from Pontypool, signed up in May. Since then, she managed to get online for just three weeks. She continued to pay her monthly bills, and Talk Talk also charged Skuse for calls she made to the company's technical support line trying to resolve the situation. Vie Marshall, from London, also signed up in May 2006. Talk Talk never connected her to the internet, and on three occasions, it lost her details. Even more frustrating were the calls Marshall had to make to the company's call centres. On one occasion, she spent 56 minutes 40 seconds on the line. Donald Beal, from London, was so unimpressed with the company's customer service, he cancelled his contract after seven weeks. Talk Talk acknowledged his cancellation, but continued to bill Beal for a further two months. The company ignored his letters, emails and phone calls, referring his account to debt collectors. Nicky went to meet Charles Dunstone at his headquarters to find out why Talk Talk's 'broadband revolution' was floundering. In reception, by chance, he met two more angry customers. They'd travelled to the company to complain in person about the service they'd received. Dunstone said he was disappointed so many people had complained to Watchdog. He said: "Talk Talk is connecting hundreds of thousands of people to free broadband every week." He added that half a million have already signed up and the offer has been so successful, the company has been overwhelmed. He explained that he has hired many more staff and that by Christmas, anyone calling a Talk Talk call centre will speak to a human, not an automated voice. Dunstone added that he has introduced a process for handling cancellations and outstanding accounts, saying: "I got it wrong. I didn't realise that free broadband was going to have the effect on people it has." Carphone Warehouse, which owns Talk Talk, has apologised to all the cases featured, and has offered refunds to some of them.